Privacy Policy

Social Simulation (“we,” “our,” or “us”) is a social media marketing agency based in India. We operate the website at socialsimulation.in and the client portal at portal-two-gamma-77.vercel.app.

For questions regarding this policy, contact us at: socialsimulationmedia@gmail.com

Information you provide directly:

• Name, email address, phone number when you fill out our contact form
• Business name, goals, and budget information submitted through our website
• Account credentials (email and password) when you access our client portal
• Brand assets, social media account details, and business information shared during onboarding
• Payment information processed through our invoicing system

Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent, and navigation patterns
• Cookies and similar tracking technologies
• Meta Pixel data if you interact with our Facebook or Instagram ads

Information from third-party platforms:

• Social media account metrics when you connect your accounts through our portal
• Lead data from Meta Lead Ads if you have enabled that integration
• WhatsApp Business messaging data for client communications

• To deliver our social media management and marketing services
• To communicate with you about your account, campaigns, and results
• To send invoices and process payments
• To send you WhatsApp messages regarding your campaigns (with your consent)
• To improve our website and services through analytics
• To comply with legal obligations
• To respond to your enquiries through our contact form
• To send marketing communications (only with your explicit consent)

For users in the European Economic Area, we process your data under the following legal bases:

• Contract performance — to deliver services you have engaged us for
• Legitimate interests — to improve our services and communicate relevant updates
• Consent — for marketing communications and cookie placement
• Legal obligation — for tax records, invoice retention, and compliance

We do not sell your personal data. We may share it with:

• Supabase — database and authentication infrastructure
• Vercel — website and portal hosting
• Resend — transactional email delivery
• Meta Platforms — for social media management and advertising campaigns (as authorised by you)
• Cloudflare R2 — file and asset storage
• Payment processors — for invoice and billing processing
• Legal authorities — when required by law

We retain your data for as long as necessary to deliver our services and comply with legal obligations:

• Client account data: retained for the duration of the engagement plus 3 years
• Invoice and financial records: 7 years (as required by Indian tax law)
• Contact form submissions: 12 months
• Marketing communications opt-in records: until you withdraw consent
• Website analytics: 26 months

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain types of processing
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at socialsimulationmedia@gmail.com. We will respond within 30 days.

As a Meta Business Partner, we may access your Facebook Pages, Instagram accounts, and WhatsApp Business accounts through the Meta API. Specifically:

• We access your social accounts solely to manage and publish content on your behalf
• We do not store Meta user data beyond what is needed for your campaign reporting
• Meta Lead Ads data is synced to our portal to help you manage enquiries
• WhatsApp Business messages are used only for client communication and notifications
• You can revoke our access at any time through your Meta Business Settings

For information on how Meta processes data, see Meta's Privacy Policy at facebook.com/privacy/policy

We use the WhatsApp Business Platform to send transactional messages including invoice notifications, campaign updates, and account alerts. By providing your WhatsApp number:

• You consent to receive business messages from Social Simulation via WhatsApp
• You can opt out at any time by replying STOP or contacting us directly
• We do not send promotional messages without your explicit opt-in
• Message frequency depends on your service plan and account activity

We use cookies to improve your experience on our website. See our Cookie Policy for full details. You can manage your cookie preferences through your browser settings.

We implement industry-standard security measures including:

• HTTPS encryption for all data in transit
• Row-level security on our database
• Encrypted password storage
• Access controls and authentication
• Regular security reviews

No system is 100% secure. If you believe your data has been compromised, contact us immediately.

Our services are not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

For privacy-related enquiries:

• Email: socialsimulationmedia@gmail.com
• Website: socialsimulation.in/contact
• Response time: within 30 days