Terms of Use

By accessing our website at socialsimulation.in, using our client portal, or engaging our services, you agree to be bound by these Terms of Use. If you do not agree, do not use our services.

These terms constitute a legally binding agreement between you (“Client”) and Social Simulation (“Agency”), a social media marketing agency registered in India.

Social Simulation provides social media marketing services including but not limited to:

• Social media content creation and management
• Paid advertising campaign management (Meta, Google)
• Community management and engagement
• Influencer marketing and partnerships
• Analytics, reporting, and growth strategy
• WhatsApp Business communication setup

The specific scope of services is defined in the agreement signed between both parties at the commencement of engagement.

As a client, you agree to:

• Provide accurate and complete information about your business and brand
• Grant necessary permissions and access to social media accounts as required
• Review and approve content in a timely manner (within 48 hours of submission)
• Provide brand assets, guidelines, and materials in a reasonable timeframe
• Pay invoices by the due date stated on each invoice
• Not share your portal login credentials with unauthorised parties
• Comply with all applicable laws and platform policies
• Not use our services for illegal, harmful, or deceptive purposes

• Services are billed monthly in advance unless otherwise agreed
• Invoices are due within 7 days of issuance unless stated otherwise
• Late payments may attract a 2% monthly interest charge
• Services may be paused if payment is overdue by more than 14 days
• All prices are in Indian Rupees (INR) and exclusive of GST (18%)
• Refunds are not provided for services already rendered

Your content: You retain ownership of all brand assets, logos, images, and original content you provide to us.

Created content: Content created by Social Simulation on your behalf becomes your property upon full payment. Until payment is received, Social Simulation retains rights to all created materials.

Our tools and processes: Our internal strategies, tools, templates, and proprietary processes remain the sole property of Social Simulation.

Portfolio rights: We reserve the right to display your brand's social media results in our portfolio and marketing materials unless you request otherwise in writing.

Both parties agree to keep confidential any non-public business information shared during the engagement. This includes business strategies, client lists, pricing, and campaign performance data. This obligation survives termination of the agreement.

• Either party may terminate the engagement with 30 days written notice
• Immediate termination may occur for material breach of these terms
• Upon termination, all pending invoices become immediately due
• We will provide handover of all assets and account access within 7 days of termination
• No refunds are provided for the notice period

Social Simulation's liability to you for any cause is limited to the total fees paid in the 3 months preceding the claim. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of revenue, profits, or business opportunities
• Changes to social media platform algorithms or policies beyond our control
• Account suspension by Meta, Google, or any platform due to policy violations you caused
• Third-party service downtime (hosting, email, analytics tools)
• Results that cannot be guaranteed due to the nature of social media marketing

All services are delivered in compliance with applicable platform policies (Meta, Google, WhatsApp, Instagram, YouTube, TikTok). You agree to:

• Not request content that violates any platform's community standards
• Not engage in fake engagement, bot activity, or purchased followers
• Provide accurate information about your business for ad account verification
• Comply with Meta's Advertising Policies and WhatsApp Business Policy

Any disputes arising from these terms shall be:

• First attempted to be resolved through direct negotiation (15 days)
• Escalated to mediation if negotiation fails (30 days)
• Subject to the jurisdiction of courts in Rajasthan, India
• Governed by the laws of India

We may update these terms at any time. Continued use of our services after 14 days of notice constitutes acceptance of the updated terms. We will notify active clients via email of any material changes.

For any questions about these terms, contact us at socialsimulationmedia@gmail.com